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Benefit Services

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Frequently asked questions

How do I set up a website account?

  • Go to our website homepage:
  • Locate and select the three horizontal lines in the upper right corner of the website.
  • A menu should appear. Select Register
  • Follow the prompts for Steps 1 - 4 
  • Once you complete Steps 1 - 4, you will be sent an email from our website to verify your email address
  • If you don’t receive an email from our website to your email Inbox, check your Spam or Junk email folder. If you still cannot locate a copy of your confirmation email, please contact Member Services for website assistance as they can retrieve a copy of the email for you. Member Services can be reached by email,, or by phone at 314.644.4802.
  • Once you have your verification email, click on the link within the email to verify your email address
  • After you have verified your email address, you have an active account. 
Please note: Once a new user account is created, it will take up to 24 hours for the new account to load the user's demographic data. Once it is loaded, upon the user's next login, the user will be prompted to verify their address. After initial verification, the user will not be prompted to verify their address for another year.

How do I reset my account password?

Should you forget or need to change your personal password, simply click on the three (3) horizontal bars in the top right corner of the Home screen.

This screen will appear:

Select Forgot username/password?, then select I forgot my password as in the screen below:

Follow the simple two-step process to update your password. 

Should you have any problems with resetting your password, or if you do not receive an email with a new password link after going through the process as defined here, please contact Member Services at 314.644.4802, or Toll-Free 877.232.3863, or by email at

How do I notify the Benefit Office of an address, phone number or email change?

It is important to keep your information updated with the Carpenters’ Benefit Plans Office. This affects any communication sent to you from the Benefit Plans Office, the Carpenters Regional Council, your Local, and the Apprenticeship School.

There are four ways to change your address:

  1. Complete an Address Change Notification form and mail it to Carpenters' Benefit Plans, Attn: OPS, 1419 Hampton Avenue, St. Louis, MO 63139.
  2. Email your change of address from the email associated with your personal account to If you email our office and do not have a personal account, you will be asked a series of security questions you must first answer correctly before an address change will be made on your behalf.
  3. Call Carpenters' Member Services at 314.644.4802 or Toll-Free at 877.232.3863. After providing proper identity verification, a Member Service Representative will make the change to our records while on the phone with you.
  4. Stop by the Benefit Plans Office in St. Louis or Kansas City and complete an Address Change form.


What is a Benefit Credit?

Benefit Credit is the credit a member receives when working in covered employment for an employer who has signed a Collective Bargaining Agreement (CBA) with the St. Louis – Kansas City Carpenters Regional Council (Regional Council).

A Benefit Credit is composed of up to three (3) benefit components: health and welfare credit, pension credit and vacation credit. The health and welfare and pension components are 100% employer contributions, while the vacation credit is payroll deducted and employee (member) paid. Each Benefit Credit is based on the hours the member works. For example, one Benefit Credit is earned for each hour worked, with possible exceptions for additional credit for overtime hours worked. Partial benefit credit may also be earned.

The health and welfare credit earned through an employer's purchase of a Benefit Credit is what determines a member's health and welfare eligibility, or coverage under the Health and Welfare Plan. Refer to Eligibility Actives for more information on earning initial eligibility and continuing eligibility. 

Pension credit earned through an employer's purchase of a Benefit Credit builds toward accruing a member's pension benefit. Pension credit may be earned in St. Louis (managed by the Carpenters' Pension Office in St. Louis) or Kansas City (managed by Wilson McShane in Kansas City), or transferred to Geneva (an option based only on the member's original Local affiliation at the time of the Southern Illinois/St. Louis merger), depending on the Member's Home Pension Fund. Please refer to Pension Who We Serve for Local affiliation with participating Pension Funds. There are some employers who do not participate in any Carpenters' Pension Fund. Members employed by these companies would not have pension benefit credit as a part of their Benefit Credit.

Vacation Benefit Credit is payroll deducted by hour during each pay period. Employers use the member's payroll deduction to purchase members' vacation credit. Each June, members are eligible to redeem their Vacation Benefits online on For every hour payroll deducted, the member will receive that amount in either direct deposit or check form once the member authorizes his/her Vacation Benefit Statement in late May. Online redemption requires members to have a personal account. Accounts are available to participants only. Refer to the FAQ above ↑ for directions on setting up a personal account.

Benefit Credits are purchased by signatory employers through the Carpenters' Estamp system. The Estamp system is an online benefit purchasing tool that allows employers to purchase member benefits weekly or monthly, based on their CBA with the Regional Council. Estamps may be purchased in any hourly increment, by hour or partial hour, depending on which version of the Estamp system the employer uses.

It is always important for members to verify the amount of Estamps purchased on their behalf match the amount of hours worked to ensure proper health and welfare, pension and vacation credit is received. Members can verify their Estamps under the Vacation Redemption menu option while logged into their personal accounts.  

Where can I go to take my drug test?

All St. Louis MRO locations and hours of operation can be found on here.

If you received a notice that you are due for a Random or Renewal drug screen but cannot make it to one of the locations on our website referenced in the above link, please contact St. Louis MRO at 636.461.1300, as soon as possible. St. Louis MRO will send you to a Quest Diagnostics or one of its affiliates near you for your convenience.